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   Productivity-Efficiency Study
   Headset Benefits Medical Study
   Return On Investment Worksheet



   Productivity-Efficiency Study

  
In a commissioned study, the firm of H.B. Maynard & Co. concluded that adding hands-free Plantronics Headsets to conventional office telephones substantially improves productivity and overall call volume while reducing phone-related employee downtime and physical discomfort.

In the course of the study, more than 2,000 telephone transactions were observed and recorded on a time/motion basis at four firms over an eight-day study period. One-hand versus two-handed typing was also analyzed.

The data was then compared between users of Plantronics Quick Disconnect™ featured headsets and traditional telephone handsets.

Workgroups studied included inside salespeople, travel agents, technical sales support personnel and stockbrokers with previous headset experience.

The results were nothing short of remarkable. In fact, Plantronics-equipped workers showed an overall productivity increase of up to 43% over the control group.

Time spent in telephone related work activities was reduced substantially. Repeat calls were made without interruption, and ordinarily time-intensive tasks (such as typing or checking reference materials while on the phone) were performed far more quickly and efficiently with Plantronics Headsets.

Not only was a reduced error rate and improved service record noted, but workers on the phone full-time with Plantronics Headsets placed an average of 16 more calls per day than those using traditional handsets.

Perhaps most telling of all, workers equipped with Plantronics Headsets reported higher morale, lower fatigue levels and fewer phone-related physical complaints; after more than a week with Plantronics Headsets, going back to bulky, cumbersome, hand-held phones was inconceivable.

 
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   Headset Benefits Medical Study

  
Results from a commissioned study conducted at Santa Clara Valley Medical Center in San Jose, CA, provide, for the first time, strong evidence that office workers can reduce neck, shoulder and upper back muscle tension as much as 41% by using headsets.

In the course of the three-month study, 62 people (33 women and 29 men), ranging from 20-63 years old, were involved in tests that evaluated the various levels of muscle tension resulting when office workers engage in other tasks while using the telephone.

Study participants were employed in a variety of professions, such as attorneys, reporters, and consultants, and occupations, including small business owners, sales and customer support, engineering and financial operations. Several held management and executive positions. All of the subjects used the telephone a minimum of three hours a day to perform their jobs.

In the first half of the test, study participants were asked to use a conventional handset while performing a series of tasks. Tasks included reading, note-taking and typing on a computer.

In the second half, the participants exchanged the handset with a Plantronics Headset, and repeated the series of tasks.

The results overwhelmingly favored Plantronics headsets over handsets, providing the first scientific evidence that validates the physical benefits of headsets.

Neck and upper back muscle tension is one of the most common ailments of office workers today. This new evidence now confirms Plantronics Headsets as a cost-effective, preventative solution for office workers.

 
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    Return On Investment Worksheet




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